Job Description
Join Elite Support Solutions as a Local Customer Service Representative in vibrant Dallas, TX! We're seeking passionate individuals to deliver exceptional customer experiences with comprehensive paid training. Enjoy competitive pay, comprehensive benefits, and a supportive team environment where your growth is prioritized. No prior experience required – we'll equip you with all necessary skills to succeed in this rewarding full-time role.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and response time
- Identify opportunities to enhance customer satisfaction processes
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Patience and empathy when handling challenging customer situations
- Reliable transportation to our Dallas training facility
- Commitment to 40-hour work schedule (flexible shifts available)