Job Description
Join our award-winning customer support team and enjoy the freedom of daily pay! We're seeking passionate Customer Service Representatives in Los Angeles to deliver exceptional experiences for our tech clients. This full-time position offers immediate start and the unique benefit of same-day pay for all completed shifts. You'll work in a modern, collaborative environment with comprehensive training and career growth opportunities. If you're ready to make an impact while earning daily, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using troubleshooting methodologies
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Collaborate with technical teams for complex escalations
- Identify upsell opportunities for premium services
- Participate in weekly training sessions for product updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficient in typing (40+ WPM) and CRM software
- Excellent verbal/written communication skills
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening
- Valid California driver's license (for occasional off-site duties)