Job Description
Join our award-winning customer service team in Dallas, TX! We're seeking passionate individuals to deliver exceptional support to local clients. Enjoy comprehensive paid training, career growth opportunities, and a supportive team environment. Perfect for career changers or those entering the workforce – no experience required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with internal teams to resolve complex cases
- Meet daily performance metrics for quality and speed
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent
- Strong communication skills in English
- Basic computer proficiency
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Willingness to complete paid training program
- Must pass background check