Job Description
Join Baltimore Support Solutions as a Local Customer Service Representative and enjoy weekly pay, comprehensive paid training, and a stable career path! We're seeking dedicated professionals to deliver exceptional support to our Baltimore and Pennsylvania communities. No prior experience required – we provide all training. Enjoy competitive hourly rates, flexible scheduling, and opportunities for advancement within our growing team.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team to improve customer satisfaction metrics
- Process orders and updates using internal software tools
- Adhere to compliance protocols for sensitive data handling
Qualifications
- High school diploma or equivalent (required)
- Strong verbal/written communication skills
- Basic computer proficiency with MS Office
- Ability to work in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to Baltimore office
- Pass background check and drug screening