Job Description
Join CityConnect Solutions as a Local Customer Service Representative and launch your career in one of America's most vibrant cities! We're seeking passionate individuals to deliver exceptional support to Philadelphia residents and businesses. With our comprehensive paid training program, you'll develop industry-leading skills in communication, problem-solving, and client relationship management. Enjoy a competitive salary, comprehensive benefits package, and opportunities for advancement within our growing team. Work in a modern, collaborative environment where your contributions make a real difference in the community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve service issues efficiently using CRM systems and knowledge bases
- Process orders, payments, and account updates while maintaining data accuracy
- Collaborate with cross-functional teams to resolve complex customer concerns
- Document interactions and provide feedback to improve service quality
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office and customer service software
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including weekends if required
- Valid work authorization in the United States