Job Description
Join our dynamic team as a Local Customer Service Representative in Jacksonville, FL! We're seeking passionate individuals to deliver exceptional support to our community. Enjoy a competitive salary, comprehensive benefits, and immediate start opportunities. Work in a modern, supportive environment where your skills make a real difference. Apply today to kickstart your customer service career!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries with empathy and efficiency
- Process orders, returns, and transactions using our CRM system
- Document interactions accurately in customer databases
- Collaborate with team members to resolve complex issues
- Identify opportunities to improve customer experience
- Meet/exceed performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent communication and problem-solving skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Strong attention to detail and organizational skills
- Positive attitude and patience with diverse customer needs
- Must pass background check and drug screening