Job Description
Join our award-winning team at ConnectCare Solutions as a Part-Time Customer Service Representative! We're seeking passionate individuals to deliver exceptional service to our clients in the healthcare technology sector. Enjoy comprehensive paid training, flexible scheduling, and a supportive environment where your growth is prioritized. Perfect for students, career-changers, or those seeking work-life balance. No experience necessary – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using our CRM platform
- Document interactions accurately in customer databases while maintaining confidentiality
- Collaborate with technical teams to escalate complex issues efficiently
- Meet performance metrics for call quality, resolution time, and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Excellent verbal/written communication and active listening skills
- Proficiency with Microsoft Office Suite and ability to learn new software quickly
- Strong problem-solving abilities and attention to detail
- Reliable transportation to our Jacksonville training facility
- Flexibility to work evenings/weekends based on business needs