Job Description
Join our dynamic team at CustomerFirst Solutions and launch your career in customer service! We're seeking motivated individuals for full-time Call Center Agent positions in Richmond, Virginia with comprehensive PAID TRAINING. No prior experience required – we'll equip you with the skills to succeed. Enjoy competitive pay, benefits, and a supportive environment where your growth matters.
As a vital member of our customer experience team, you'll resolve inquiries, build relationships, and make a tangible impact. Our Richmond facility offers modern amenities and a collaborative culture focused on your professional development. Apply today and transform your potential into a rewarding career!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics including call quality and resolution times
- Collaborate with team members to optimize service delivery
- Participate in ongoing training and development programs
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Excellent communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with typing accuracy
- Customer service mindset with problem-solving aptitude
- Reliable attendance and punctuality
- Willingness to complete paid training program
- Pass background check and drug screening