Job Description
Join NexaCare Solutions as a Local Customer Service Representative and experience the freedom of daily pay! We're seeking passionate professionals to deliver exceptional support to our Bay Area clients. This contract position offers immediate start and flexible hours while making a tangible impact in your community. Enjoy the stability of consistent daily payouts while building your career in customer excellence.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process transactions and update account information in real-time
- Collaborate with local teams to resolve complex service issues
- Maintain detailed records of customer interactions using CRM systems
- Identify opportunities to improve service delivery and client satisfaction
- Adhere to company compliance and security protocols
- Support promotional campaigns and local community initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in local market
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional communication skills in English and Spanish
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Valid California driver's license (for potential field visits)
- Pass background check and drug screening