Job Description
Join Southwest Connect Solutions as a Local Customer Service Representative in Albuquerque! We're seeking passionate individuals to deliver exceptional support to our community. Enjoy comprehensive paid training, competitive compensation, and career growth opportunities. Work in a supportive environment where your dedication to customer satisfaction is valued. Full benefits package included!
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve technical issues and service complaints efficiently
- Document interactions in CRM systems with accurate detail
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for response time and resolution rate
- Participate in continuous training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or related experience
- Proficiency in Microsoft Office and CRM platforms
- Strong problem-solving and communication skills
- Ability to work flexible shifts including weekends
- Valid driver's license (for occasional field visits)
- Spanish bilingual proficiency highly desirable