Job Description
Join CustomerFirst Solutions as a Local Customer Service Representative in Memphis, TN! We're seeking passionate individuals to deliver exceptional support to our community. Enjoy a rewarding career with comprehensive paid training, competitive benefits, and opportunities for growth. Our Memphis team thrives on collaboration and innovation, making us a top employer in the region. Apply today and become part of our mission to exceed customer expectations!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and efficiency
- Resolve technical issues and process orders using our proprietary CRM system
- Document interactions and maintain accurate customer records in compliance with policies
- Collaborate with cross-functional teams to resolve complex customer concerns
- Identify upsell opportunities and contribute to team performance goals
- Participate in continuous training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or retail experience
- Strong communication and problem-solving abilities
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Positive attitude and commitment to teamwork
- Must pass background check and drug screening