Job Description
Join our dynamic team as a Local Customer Service Representative and enjoy the stability of weekly pay in Charlotte, NC! We're hosting a hiring event to fill immediate roles where you'll become the voice of our valued clients. This position offers growth opportunities, comprehensive benefits, and a collaborative environment focused on exceptional service. If you're passionate about helping others and thrive in fast-paced settings, apply now to secure your spot at our upcoming hiring event!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and professionalism
- Process transactions, updates, and account modifications accurately
- Document interactions in CRM systems with precise attention to detail
- Collaborate with support teams to resolve complex issues efficiently
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Proactively identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software and MS Office Suite
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and adaptability
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with resilience under pressure