Job Description
Join our award-winning team as a Local Customer Service Representative in Fort Worth, TX! We're urgently hiring energetic professionals to deliver exceptional customer experiences while building meaningful relationships. Enjoy competitive compensation, comprehensive benefits, and opportunities for rapid career growth. Exclusive hiring event on October 15th! Apply now to secure your spot in our dynamic workforce.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve customer issues using multi-channel communication tools
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to address complex customer needs
- Identify upsell opportunities to enhance customer value
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to refine service skills
Qualifications
- Minimum 1 year customer service experience in a local market
- Strong verbal/written communication skills with clear articulation
- Proficiency in CRM software (Salesforce preferred)
- Ability to thrive in fast-paced, high-volume environments
- Problem-solving aptitude with conflict resolution expertise
- High school diploma or equivalent (college degree preferred)
- Available for rotating weekend shifts as needed