Job Description
Join our award-winning team as a Local Customer Service Representative and kickstart your career in San Jose’s thriving tech hub! No experience required—we provide comprehensive training to transform your passion for helping people into professional success. At GlobalConnect Solutions, we empower our team members with growth opportunities, competitive benefits, and a supportive culture where your voice matters.
Why This Role Rocks:
- Industry-leading training program with mentorship
- Career advancement pathways into leadership or specialized roles
- Comprehensive health, dental, and vision benefits
- Flexible hybrid work schedule after onboarding
- Performance-based quarterly bonuses
Responsibilities
- Delocate customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical and billing issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and maintain service quality standards
- Collaborate with technical teams to escalate complex issues
- Proactively identify opportunities to improve customer experience
- Participate in monthly team training and skill development sessions
- Support local community outreach initiatives as part of CSR program
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary—welcoming career changers and recent graduates
- Exceptional communication skills and active listening abilities
- Proficient in multitasking and adapting to fast-paced environments
- Basic computer literacy and comfort with learning new software
- Authorized to work in the United States (required)
- Bilingual skills (English/Spanish) highly valued
- Positive attitude and commitment to customer-first mindset