Job Description
Join our award-winning team as a Local Customer Service Representative in Washington DC! We're seeking passionate individuals to provide exceptional support while enjoying the flexibility of daily pay. No experience required – we provide comprehensive training to ensure your success. With competitive hourly rates and immediate start opportunities, this is your chance to build a rewarding career in customer service while maintaining work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product/service concerns efficiently
- Document interactions in CRM system with precision
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics for quality and response time
- Provide feedback to improve customer experience workflows
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Empathetic approach to customer problem-solving
- Reliable high-speed internet connection
- Flexibility to work rotating shifts including weekends
- Previous customer service experience preferred but not required