Job Description
Join Detroit Customer Solutions as a Local Customer Service Representative and become the voice of our thriving community! We're seeking empathetic professionals to deliver exceptional support to Michigan residents—entirely remote. Enjoy competitive pay, comprehensive benefits, and the flexibility of working from home while making a tangible impact on your local economy. Immediate openings available for motivated individuals ready to grow with us!
Responsibilities
- Handle inbound/outbound calls, emails, and chats from Detroit and Ohio residents
- Resolve inquiries regarding billing, products, and services with empathy
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Contribute to process improvements for local customer experiences
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in local markets
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to work independently in remote settings
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet workspace