Job Description
Join our dynamic team as a Local Customer Service Representative in Houston! We're urgently hiring passionate individuals to deliver exceptional support to our Texas community. This is your opportunity to make a direct impact while advancing your career in a supportive, growth-oriented environment. Immediate interviews available at our upcoming Hiring Event!
At Prime Support Solutions, we value our employees' well-being and professional development. We offer competitive compensation, comprehensive benefits, and a collaborative culture where your contributions are recognized. Perfect for those seeking stable local careers with advancement pathways.
Responsibilities
- Handle inbound/outbound calls and digital inquiries with empathy and efficiency
- Resolve customer issues using CRM systems and knowledge bases
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for quality and efficiency
- Participate in ongoing training to enhance product knowledge
- Represent the company with professionalism and brand advocacy
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience (local business focus a plus)
- Strong communication and active listening skills
- Proficiency with CRM software and MS Office Suite
- Ability to thrive in fast-paced, team-oriented settings
- Flexible schedule availability including weekends
- Valid Texas driver's license (for occasional local travel)
- Bilingual (English/Spanish) highly desirable