Job Description
Join our dynamic Oakland-based team as a Local Customer Service Representative and become the voice of our community! We're seeking passionate individuals with deep ties to the Bay Area to deliver exceptional support to our valued local clients. This contract position offers immediate start, competitive compensation, and the opportunity to make a tangible impact in your own neighborhood. Enjoy flexible scheduling while working in a collaborative, tech-enabled environment that prioritizes work-life balance and professional growth.
As a cornerstone of our local operations, you'll handle inbound inquiries via phone, email, and chat, resolve customer concerns with empathy and efficiency, and serve as a brand ambassador for Oakland businesses. We provide comprehensive training and ongoing support to ensure your success in this rewarding role.
Responsibilities
- Deliver exceptional customer service via multiple channels (phone, email, chat) for Oakland-based clients
- Resolve product inquiries, billing issues, and service complaints with first-contact resolution
- Maintain detailed customer records in CRM systems while ensuring data accuracy
- Collaborate with local teams to escalate complex issues and improve service workflows
- Identify opportunities to enhance customer experience and contribute process improvements
- Participate in regular training sessions to stay updated on products and policies
- Uphold company standards while representing Oakland values in all interactions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience, preferably in a local business context
- Deep knowledge of Oakland neighborhoods, culture, and community resources
- Exceptional communication skills with clear, professional phone etiquette
- Proficient in CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite
- Ability to multitask in a fast-paced environment while maintaining composure
- Strong problem-solving skills with a customer-first mindset
- Flexible availability including evenings and weekends as needed