Job Description
Join our award-winning customer service team as a Local Customer Service Representative in Jacksonville, FL! We're urgently hiring passionate professionals to deliver exceptional support to our valued clients. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your growth matters.
As a key member of our support squad, you'll resolve inquiries, build customer loyalty, and contribute to our mission of excellence. No experience? No problem! We provide paid training to set you up for success. Apply today and start your rewarding career journey!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with internal teams to ensure seamless customer experiences
- Meet performance metrics including response time and resolution rates
- Identify opportunities to improve customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Proficiency with Microsoft Office and CRM software
- Strong attention to detail and organizational skills
- Reliable internet connection for remote work components
- Positive attitude and team-player mentality