Job Description
Join our award-winning customer service team in sunny San Diego! We're seeking passionate Local Customer Service Representatives to deliver exceptional experiences for our California-based clients. Enjoy weekly pay, comprehensive benefits, and a supportive work environment at our modern downtown office. This is your chance to grow your career while making a real impact in your community.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document all interactions accurately in our CRM system
- Collaborate with team members to enhance service quality
- Meet performance metrics including response time and resolution rates
- Participate in ongoing training to expand product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Excellent verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Positive attitude with customer-first mindset