Job Description
Join our award-winning customer service team in Atlanta! We're urgently hiring motivated individuals for immediate start positions in our high-energy call center. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a modern, supportive environment. No experience required – we provide full training!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve customer experience
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Comfortable working in a fast-paced, metrics-driven environment
- Reliable internet connection for remote work options
- Available for flexible shifts (evenings/weekends required)
- Previous customer service experience preferred but not required