Job Description
Join our award-winning team in Columbus, Ohio as a Local Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our community-based clients. This is your opportunity to make a real impact while enjoying flexible scheduling and competitive compensation. No experience? No problem! We provide comprehensive training and career growth paths. Embrace a role where your voice matters and customer satisfaction is our top priority. Immediate start available!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to resolve complex issues and improve processes
- Meet/exceed performance metrics including quality scores and response times
- Contribute to continuous improvement initiatives through customer feedback analysis
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience in local/regional role
- Exceptional verbal/written communication skills with neutral accent
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Strong problem-solving abilities with attention to detail
- Available to work flexible shifts including evenings/weekends
- Must pass background check and drug screening