Job Description
Join our dynamic team as a Local Customer Service Representative and become the voice of our brand in Georgia! We offer comprehensive paid training to ensure your success, competitive benefits, and a supportive environment where your growth is prioritized. As a key member of our customer experience team, you'll resolve inquiries, build relationships, and contribute to our industry-leading satisfaction rates. This full-time position includes health benefits, paid time off, and career advancement opportunities.
Responsibilities
- Handle inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries regarding products, services, and policies
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing training to enhance product knowledge
- Identify process improvements and customer feedback trends
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or willingness to train
- Excellent verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities and empathy
- Ability to multitask in fast-paced environment
- Reliable transportation for on-site training
- Positive attitude with customer-first mindset