Job Description
Join MetroConnect Solutions as a Local Customer Service Representative and become the voice of our Los Angeles community! We're seeking passionate individuals to deliver exceptional support to local residents and businesses. With immediate start opportunities, you'll thrive in a dynamic environment where your problem-solving skills directly impact customer satisfaction. Enjoy competitive compensation, comprehensive benefits, and a supportive team culture dedicated to excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with cross-functional teams to escalate complex cases effectively
- Meet/exceed KPIs for resolution time, satisfaction scores, and first-contact resolution
- Identify process improvement opportunities and contribute to team training
Qualifications
- Minimum 1 year customer service experience in a call center or retail environment
- Strong problem-solving abilities with conflict resolution expertise
- Proficiency in CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional communication skills with clear articulation in English
- Ability to multitask in fast-paced settings while maintaining composure
- High school diploma or equivalent; college degree preferred
- Spanish fluency highly valued for diverse LA clientele