Job Description
Join ConnectCare Solutions as a Night Shift Customer Service Representative and become the voice of excellence for our clients in Washington DC! We're seeking dedicated professionals to deliver exceptional support during evening hours while building rewarding careers. Enjoy competitive pay, comprehensive training, and immediate start opportunities in a dynamic environment. Your role will be crucial in maintaining client satisfaction and driving our mission of seamless customer experiences.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex issues effectively
- Meet/exceed performance metrics including call quality and resolution rates
- Contribute to process improvements through feedback and innovation
- Uphold company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in call center or support role
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software and multitasking tools
- Ability to work flexible night shifts (10 PM - 6 AM EST)
- Strong problem-solving abilities with attention to detail
- Positive attitude and resilience in fast-paced environments
- US work authorization and fluency in English