Job Description
Join Urban Support Services as a Local Customer Service Representative and become the heart of our community! We're seeking passionate individuals to deliver exceptional service to Chicago residents and businesses. This entry-level role offers comprehensive training, career advancement opportunities, and a supportive team environment. Our Chicago headquarters provides a modern workspace with downtown views and easy public transit access. Enjoy competitive benefits including health insurance, paid time off, and quarterly team-building events. Help us redefine local customer service excellence while building your professional future in one of America's most vibrant cities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, scheduling, and service issues using CRM systems and company protocols
- Document interactions accurately in customer databases while maintaining confidentiality
- Collaborate with technical teams to troubleshoot complex customer concerns
- Proactively identify opportunities to improve customer experience and satisfaction metrics
- Participate in weekly training sessions to enhance product knowledge and service skills
- Support community outreach initiatives during local hiring events and partnerships
Qualifications
- High school diploma or equivalent (college coursework preferred)
- 0-2 years of customer service or call center experience
- Strong verbal/written communication skills with clear articulation
- Proficient in Microsoft Office Suite and basic CRM platforms
- Ability to multitask in fast-paced environment with empathy and patience
- Flexibility to work evenings/weekends during peak seasons
- Valid US work authorization and reliable transportation
- Chicago residency preferred (demonstrates commitment to local community)