Job Description
Join our award-winning team as a Local Customer Service Representative and kickstart your career with paid training! We're seeking dedicated professionals to deliver exceptional service during weekend shifts in Wichita, KS. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. No experience required – we provide all training!
At Apex Solutions Group, we value our employees and offer opportunities for advancement. If you're passionate about helping others and thrive in fast-paced settings, this role is perfect for you. Apply today to become part of Wichita's premier customer service team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product/service concerns efficiently
- Document interactions and maintain accurate case records
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for call resolution and satisfaction
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (required)
- Strong verbal/written communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (MS Office, CRM systems)
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work weekends (Saturday/Sunday)
- Positive attitude and team player mentality
- No experience necessary – paid training provided!