Job Description
Join our award-winning customer service team and start your career immediately! Premier Support Solutions is seeking dynamic Customer Service Representatives for our Kansas City operations. This is a rare opportunity to make an immediate impact while gaining valuable experience in a fast-paced, supportive environment.
We offer comprehensive training, flexible scheduling options, and career advancement paths for top performers. If you're passionate about problem-solving and delivering exceptional customer experiences, this is your chance to join a company that invests in its people.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve billing, technical, and product-related issues using CRM systems
- Document all interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including CSAT scores and first-contact resolution
- Participate in ongoing product training to maintain service excellence
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience in a contact center
- Proficiency with CRM software (Salesforce experience a major plus)
- Exceptional verbal/written communication skills
- Ability to type 40+ WPM with 95% accuracy
- Strong problem-solving abilities and emotional intelligence
- Available for immediate start and flexible scheduling