Job Description
Join our award-winning customer service team in Nashville! We're seeking passionate Local Customer Service Representatives to deliver exceptional support to our Tennessee clients. This immediate-hire opportunity features competitive pay, comprehensive benefits, and rapid career growth. Our state-of-the-art Nashville facility offers a dynamic, collaborative environment where your voice matters. Apply today and start making a difference in our community!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account issues using proprietary CRM systems
- Document interactions accurately in Salesforce while maintaining HIPAA compliance
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed monthly KPIs for resolution time and customer satisfaction (CSAT)
- Participate in continuous training programs to enhance product knowledge
- Support local community outreach initiatives as part of CSR team duties
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C environment
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional communication skills with Southern hospitality mindset
- Ability to work flexible shifts including nights/weekends
- Valid Tennessee driver's license for occasional client site visits
- Spanish fluency required (bilingual certification preferred)
- Pass background check and drug screening