Job Description
Join our dynamic team at ConnectCare Solutions as a Local Customer Service Representative! We're seeking passionate individuals to deliver exceptional service to our Oklahoma City community. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for growth in a supportive environment. Our hiring event highlights immediate openings for dedicated professionals ready to make a difference.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM systems and internal resources
- Document interactions accurately in customer databases
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and active listening skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Availability to work flexible shifts including weekends