Job Description
Join our award-winning customer service team in sunny Tampa! We're seeking passionate Weekend Shift Customer Service Representatives to deliver exceptional support to our local community. This is your chance to make a real impact while enjoying flexible weekend schedules and competitive compensation. No nights or holidays required!
Why LocalCare? We pride ourselves on fostering a supportive, growth-oriented environment where your voice matters. Enjoy comprehensive training, career advancement opportunities, and the satisfaction of helping neighbors solve real-world problems. Apply today and start your rewarding journey with us!
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Tampa Bay area customers with empathy and professionalism
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately in Salesforce while maintaining HIPAA compliance
- Collaborate with cross-functional teams to escalate complex issues efficiently
- Meet/exceed weekly KPIs for resolution time and customer satisfaction scores
- Participate in weekend hiring events to onboard new team members
Qualifications
- Minimum 1 year customer service experience in BPO or retail environments
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal communication skills with clear Tampa Bay-area dialect
- Ability to work flexible weekend shifts (Sat/Sun 8am-8pm)
- High school diploma or equivalent; associate's degree preferred
- Basic technical troubleshooting abilities for smart home devices
- Positive attitude and resilience in high-volume situations