Job Description
Join our award-winning customer service team as a Night Shift Customer Service Representative in Omaha, NE! We're seeking dedicated professionals to deliver exceptional support during evening hours with comprehensive paid training. Enjoy competitive compensation, flexible scheduling, and opportunities for career advancement. Our supportive culture values work-life balance and recognizes outstanding performance. If you thrive in fast-paced environments and want to make a difference, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and product-related issues while maintaining SLA targets
- Document interactions accurately in CRM systems and escalate complex cases appropriately
- Collaborate with team members to share best practices and improve service quality
- Participate in ongoing training to enhance product knowledge and service skills
- Meet/exceed performance metrics including CSAT and first-call resolution rates
- Contribute to process improvement initiatives during shift meetings
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience required
- Exceptional verbal/written communication skills and active listening abilities
- Proficient with Microsoft Office Suite and CRM software (training provided)
- Strong problem-solving skills with attention to detail
- Ability to multitask in high-pressure environments
- Reliable transportation and consistent night shift availability
- Passion for helping others and commitment to service excellence