Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and become the heart of our community-focused support team! We're seeking empathetic professionals to deliver exceptional service while working remotely from Milwaukee or Pennsylvania. Enjoy a competitive salary, comprehensive benefits, and the flexibility of full-time remote work while making a tangible impact on local customers' lives.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Maintain detailed records of interactions in CRM systems
- Collaborate with cross-functional teams to address complex issues
- Identify opportunities to improve customer experience workflows
- Meet performance metrics for resolution time and satisfaction scores
- Contribute to team knowledge sharing and training initiatives
Qualifications
- High school diploma or equivalent required
- 2+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Excellent verbal and written communication skills
- Ability to work independently in remote setting
- Strong problem-solving and conflict resolution abilities
- Must be authorized to work in the US