Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and kickstart your career in the heart of Tampa's vibrant business community! We're seeking enthusiastic, compassionate individuals to deliver exceptional support to our local clients. No prior experience is required—just a positive attitude and a passion for helping others. Enjoy competitive pay, comprehensive training, and a supportive team environment where your growth is prioritized. Immediate start available for motivated candidates ready to make an impact!
What We Offer:
- Full-time position with benefits (health, dental, vision)
- On-the-job training and career advancement opportunities
- Modern, collaborative workspace in downtown Tampa
- Competitive hourly wages + performance bonuses
- Flexible scheduling options
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Identify opportunities to improve service quality and customer satisfaction
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to thrive in a fast-paced, team-oriented environment
- Basic computer proficiency (typing, email, CRM systems)
- Customer-focused mindset with problem-solving aptitude
- No prior experience required—comprehensive training provided
- Reliable transportation to our Tampa office
- Flexible availability including evenings/weekends if needed