Job Description
Join our award-winning team as a Part-Time Chat Support Specialist with comprehensive paid training! We're seeking tech-savvy communicators to deliver exceptional customer experiences through online chat channels. No prior experience required – we provide full paid training to equip you with the skills needed to succeed in this remote-friendly role.
ClientFirst Solutions offers flexible scheduling, competitive pay, and opportunities for advancement. Perfect for students, career-changers, or anyone seeking a dynamic part-time position in Dallas's thriving tech hub. Our training program covers product knowledge, troubleshooting techniques, and customer service excellence.
Responsibilities
- Respond to customer inquiries via online chat within 30-second response time
- Resolve technical issues using knowledge base and escalation protocols
- Maintain detailed case documentation in CRM systems
- Collaborate with senior agents on complex troubleshooting
- Identify upsell opportunities during customer interactions
- Participate in weekly training sessions and performance reviews
Qualifications
- High school diploma or equivalent required
- Excellent written communication skills (native English proficiency)
- Ability to type 45+ words per minute accurately
- Strong problem-solving and multitasking abilities
- Comfortable working with remote collaboration tools
- Available to work evenings/weekends (15-25 hours/week)
- No prior experience necessary – training provided