Job Description
Join our award-winning team as a Local Customer Service Representative in Philadelphia! We're seeking passionate individuals to deliver exceptional support to Pennsylvania residents while building meaningful careers. Enjoy comprehensive paid training, competitive benefits, and a supportive workplace culture that values your growth. Help shape the future of local customer service while advancing your professional journey in the heart of Pennsylvania.
Responsibilities
- Handle inbound/outbound calls and digital communications from Pennsylvania customers
- Resolve billing inquiries, technical issues, and service concerns with empathy
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- High school diploma or equivalent required
- 6+ months of customer service experience preferred
- Strong problem-solving skills with attention to detail
- Excellent verbal/written communication abilities
- Ability to work flexible shifts including weekends
- Proficiency with Windows OS and basic software applications
- Valid Pennsylvania driver's license (for occasional field visits)