Job Description
Join our award-winning customer service team at CustomerConnect Solutions! We're seeking passionate individuals to fill immediate full-time call center positions in Columbus, Ohio. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your career growth is prioritized. No experience necessary – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Meet daily performance metrics for call volume and quality
- Document interactions accurately in customer databases
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with typing speed of 30+ WPM
- Reliable internet connection for remote work options
- Positive attitude and problem-solving mindset
- Flexible availability including evenings/weekends