Job Description
Join our award-winning team as a Local Customer Service Representative and enjoy the freedom of working from home with weekly pay! We're seeking passionate individuals to deliver exceptional support to New York-based customers. This remote role offers competitive compensation, flexible scheduling, and comprehensive training. Build your career while making a real impact in your community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues using CRM systems
- Process orders, returns, and account modifications accurately
- Document interactions and maintain detailed customer records
- Meet/exceed performance metrics for resolution time and satisfaction scores
- Collaborate with support teams to escalate complex issues
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (remote experience valued)
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Strong problem-solving and multitasking abilities
- Reliable home office setup with high-speed internet
- Available to work evenings/weekends as needed
- New York state residency required