Job Description
Join our award-winning team as a Local Customer Service Representative in Albuquerque! We're seeking passionate individuals to deliver exceptional support to our community. Enjoy comprehensive paid training, competitive benefits, and career growth opportunities. No experience necessary – we'll provide all the tools you need to succeed in a dynamic, people-first environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions and maintain accurate client records in CRM systems
- Collaborate with team members to resolve complex issues
- Meet performance metrics for call quality and resolution times
- Continuously refine communication skills through ongoing training
- Represent our brand with professionalism and cultural awareness
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication skills in English (bilingual Spanish preferred)
- Ability to type 30+ WPM with strong attention to detail
- Pass background check and drug screening
- Reliable transportation to our downtown Albuquerque office
- Positive attitude and dedication to customer satisfaction
- Willingness to work flexible shifts including evenings/weekends