Job Description
Join Denver Support Solutions as a Local Customer Service Representative and become the voice of our thriving community! We're seeking passionate individuals to deliver exceptional customer experiences with weekly pay and immediate start opportunities. In this vital role, you'll directly impact customer satisfaction while building a rewarding career in Denver's dynamic service sector.
Our competitive compensation package includes:
- Weekly paycheck processing
- Comprehensive training program
- Health benefits and retirement plan
- Opportunities for career advancement
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using established protocols and documentation
- Process orders, returns, and exchanges accurately within CRM system
- Collaborate with team members to escalate complex cases efficiently
- Maintain detailed customer interaction records in Salesforce
- Identify upsell opportunities to enhance customer value
- Participate in weekly performance reviews and training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in face-to-face or remote settings
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent verbal and written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Availability to work flexible shifts including weekends
- Passion for helping Denver community members