Job Description
Join our award-winning customer service team in Philadelphia and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support to our local community. Enjoy competitive benefits, flexible scheduling, and a dynamic work environment. Immediate start available for qualified candidates ready to make a difference.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism
- Resolve customer inquiries and concerns efficiently
- Process transactions and maintain accurate records
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
- Identify opportunities for process improvements
- Meet/exceed performance metrics (e.g., CSAT, FCR)
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficient with CRM software and MS Office
- Ability to work in fast-paced environment
- Flexible availability including weekends
- Clear background check and drug screen
- Philadelphia residency preferred