Job Description
Join our dynamic team at Apex Solutions Group as a Local Customer Service Representative! We're seeking passionate individuals to deliver exceptional service to our Los Angeles community. This full-time role offers immediate start and career growth opportunities in a supportive environment. You'll be the face of our brand, resolving inquiries with empathy and efficiency while building lasting customer relationships.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism
- Resolve billing, product, and service issues with minimal escalation
- Update and maintain accurate customer records in CRM systems
- Collaborate with technical teams to resolve complex customer concerns
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Contribute to process improvements for enhanced customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a call center or retail setting
- Exceptional communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening