Job Description
Join our dynamic Memphis team as a Local Customer Service Representative and become the voice of our community! We're seeking passionate individuals to deliver exceptional support to local clients through phone, email, and in-person interactions. This immediate-start role offers competitive compensation, comprehensive training, and the opportunity to grow your career in a supportive environment. If you thrive in fast-paced settings and enjoy helping people, we want to meet you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product questions, and service complaints efficiently
- Document all interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Process orders and update customer accounts in real-time
- Meet daily performance metrics for call quality and resolution time
- Participate in ongoing product training to maintain expertise
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a local market
- Exceptional communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in a high-volume environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation for occasional local travel
- Must pass background check and drug screening