Job Description
Join our dynamic team as a Local Customer Service Representative and enjoy the stability of weekly pay with immediate start opportunities! We're seeking passionate individuals to deliver exceptional support to Houston residents, building lasting relationships while resolving inquiries efficiently. As a key player in our community-focused operations, you'll gain valuable experience in communication, problem-solving, and client retention. We offer comprehensive training, a supportive work environment, and career growth pathways. Don't miss this chance to launch or advance your career in customer service with a company that values your contributions!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve billing, product, and service issues using CRM systems
- Document interactions accurately and maintain detailed case records
- Collaborate with technical teams to resolve complex customer concerns
- Meet performance metrics for response time and customer satisfaction
- Participate in weekly team training sessions to enhance product knowledge
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years in customer service or related field
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong verbal/written communication skills in English
- Ability to multitask in fast-paced environments
- Basic math skills for billing inquiries
- Flexible availability including weekends and holidays
- Positive attitude with problem-solving mindset