Job Description
Join our award-winning team as a Local Customer Service Representative and launch your career in one of America's most vibrant cities! We're seeking passionate individuals in Philadelphia to deliver exceptional support while building a foundation for growth into leadership roles. With comprehensive paid training and advancement opportunities to our New York hub, this is your chance to make a tangible impact in a supportive environment.
Our competitive benefits package includes health insurance, paid time off, and professional development stipends. Enjoy a modern downtown workspace with flexible scheduling options and a collaborative culture that celebrates diversity and innovation.
Responsibilities
- Deliver empathetic, efficient customer support via phone, email, and chat for Philadelphia-based clients
- Resolve complex inquiries using CRM systems while maintaining 95% customer satisfaction metrics
- Collaborate with cross-functional teams to improve service processes and documentation
- Identify upsell opportunities through consultative relationship-building
- Maintain accurate records in Salesforce and contribute to monthly performance reports
- Participate in quarterly training sessions to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college graduates preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional communication skills with multilingual capabilities valued
- Ability to work rotating weekends and occasional overtime
- Valid Pennsylvania driver's license for occasional off-site client meetings
- Background check and drug test required post-offer