Job Description
Join our award-winning customer service team as a Local Customer Service Representative in Los Angeles! We're seeking passionate individuals to deliver exceptional support to our community-based clients. This full-time role offers immediate start, comprehensive benefits, and career growth opportunities. Work in a vibrant downtown office environment where your problem-solving skills directly impact customer satisfaction and retention. We provide paid training, flexible scheduling options, and a collaborative team culture focused on excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with empathy and professionalism
- Resolve complex billing, product, and service issues using CRM systems
- Process orders, returns, and account modifications with 99% accuracy
- Document all interactions in Salesforce while maintaining PCI compliance standards
- Collaborate with local partners to coordinate service delivery and customer follow-ups
- Identify process improvement opportunities and escalate unresolved issues to supervisors
- Maintain 95%+ customer satisfaction score through personalized support
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years customer service experience in call center or retail environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong multitasking abilities with 50+ WPM typing speed
- Bilingual fluency in English and Spanish required
- Availability to work rotating weekends and holidays
- Passion for Los Angeles community and local business landscape
- Proven track record of meeting/exceeding performance metrics