Job Description
Join our award-winning customer service team in Austin! We're seeking passionate Local Customer Service Representatives to deliver exceptional support to our Texas clients. This full-time role includes comprehensive paid training, career advancement opportunities, and a collaborative team environment. Help shape our customer experience while growing your professional skills in a dynamic setting.
Why Join Us?
- Industry-leading paid training program
- Clear career progression paths
- Comprehensive benefits package
- Recognition-based incentives
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions and update customer records in CRM systems
- Collaborate with team members to resolve complex customer scenarios
- Meet/exceed performance metrics for response times and resolution rates
- Continuously improve product knowledge through training modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening