Job Description
Join our dynamic team at Detroit Community Solutions during our exclusive Hiring Event! We're seeking passionate Local Customer Service Representatives to become the voice of our community. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in Detroit's thriving service sector. Apply today and make a difference in your neighborhood!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with exceptional professionalism
- Maintain accurate records in CRM systems while ensuring data confidentiality
- Collaborate with cross-functional teams to resolve complex service issues
- Contribute to continuous improvement of customer experience workflows
- Participate in community outreach initiatives to enhance local service visibility
- Train on company products/services to provide informed support
Qualifications
- High school diploma or equivalent required (college degree preferred)
- 1+ years customer service experience in local/regional context
- Strong communication skills with clear articulation in diverse settings
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to work flexible hours including evenings/weekends
- Demonstrated problem-solving abilities with conflict resolution skills
- Valid driver's license and reliable transportation for local travel