Job Description
Join our dynamic team as a Local Customer Service Representative in Houston! We're urgently hiring for a full-time role with competitive pay and comprehensive benefits. This position offers direct community impact through resolving customer inquiries with empathy and efficiency. Our supportive environment includes paid training and career advancement opportunities. Apply today to participate in our exclusive hiring event!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with exceptional professionalism
- Process orders, returns, and service requests using CRM systems
- Document all interactions accurately in Salesforce and internal databases
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics for resolution time and customer satisfaction
- Participate in community outreach programs representing the brand
- Train on new products/services quarterly to maintain expertise
- Support weekend and evening shifts during peak seasons
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in local market
- Proficiency with CRM tools (Salesforce, Zendesk)
- Strong bilingual skills (English/Spanish) required
- Ability to work flexible shifts including weekends
- Valid Texas driver's license for local travel
- Exceptional conflict resolution and active listening skills
- Basic knowledge of Houston metropolitan area geography