Job Description
Join our award-winning team as a Local Customer Service Representative in sunny San Diego! We're hosting an exclusive hiring event for motivated professionals seeking weekly pay, comprehensive benefits, and career growth opportunities. ConnectCare Solutions values community-focused talent who thrive in fast-paced environments.
As a cornerstone of our client experience team, you'll resolve inquiries with empathy and efficiency while enjoying our modern downtown office perks. Weekly pay ensures financial stability, and our supportive culture fosters professional development. Apply today to secure your spot at our hiring event!
Responsibilities
- Deliver exceptional customer service via phone, email, and chat channels
- Resolve billing inquiries, technical issues, and product support requests
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B/B2C environments
- Proficient in CRM platforms (Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in high-volume settings
- Basic technical troubleshooting knowledge
- Fluent in English; bilingual (Spanish) highly valued
- Must pass background check and drug screening